![]() ![]() If no threats were found please confirm that result. (bottom left hand corner)Ĭlose the Notepad document, close the Threat Details screen, then click Start cleanup If any threats are found click Details, then View log file. Once the virus database has been updated click Start Scanning Select I accept the terms in this license agreement, then click Next twice This scan is very thorough so may take several hours. #Microsoft malicious software removal tool running hours Pc#Please Do Not use your PC whilst the scan is in progress. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete. ![]() Let me see those logs in your reply, also tell me if there are any remaining issues or concerns.ĭownload Sophos Free Virus Removal Tool and save it to your desktop. The log will include log details for each time MSRT has run, we only need the most recent log by date and time. Retrieve the MSRT log as follows, and post it in your next reply:ġ) Select the Windows key and R key together to open the "Run" functionĢ) Type or Copy/Paste the following command to the "Run Line" and Press Enter: Perform a scan and Click Finish when the scan is done. In the "Scan Type" window, select Quick Scan Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window Please copy/paste the content of that log in your next replyĭownload Microsoft's " Malicious Software Removal Tool" and save direct to the desktopĮnsure to get the correct version for your system. Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do itĪfter the restart, a log will open when logging in. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)Īccept the EULA ( I accept), then click on Scan Download AdwCleaner by Malwarebytes onto your Desktop. ![]()
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